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Frequently Asked Questions

You have questions and need answers

It’s simple: Just enter your member card number along with the temporary password that was included in your Program Welcome email or provided by your merchant.
If you’ve forgotten or lost your temporary password (provided in your Program Welcome email or by your merchant), simply contact the merchant for a new, temporary password.
Yes! On the first visit to your online member page, you will be prompted to create a permanent password of your choice.
Simply contact your merchant, who will be more than happy to issue a new member card.
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